Frequently asked questions

Look for answers using the search box below.

For technical questions visit our Tech Talk Q&A or for further reading visit our Help and Advice section where you will find our Data Sheets.

If you can’t find the answer to your question, you can use our online enquiry form.

Find answers: Submit a question

  • Must I arrive or leave on a certain day or book for a minimum stay on a European site?

    You can book as many sites as you like for as little or as long as you like, subject to any restrictions particular sites may have. Read more »

  • What commitment is given to the environment when designing and developing sites?

    The Club is committed to ensuring sites are as “green” as possible and so always consider the following options during site refurbishment. Read more »

  • What do I do if I have a query about a Direct Debit?

    Speak to your bank or building society, or you can contact the Membership Department by email through our online "Got a Question" facility, or call us on 024 7647 5442 between 8.00am to 5.30pm, Monday to Friday (11.00am to 5.30pm on Wednesday).